top of page

Shipping Policy

  • In-store pickup

​

Pickup address:  Mundial Oy - Hämeentie 5 B,  00530 - Helsinki

Opening hours​:

Mon -  Fri: 10 am - 7 pm

​

​All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification via text message when your order is available to pick up.

​

Please, have your order confirmation email with you when you will pick it up.

​

  • ​Standard Shipping (Smartpost)

 

Calculated shipping rates by weight: 0 to 9kg

 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. 

​

You will receive another notification via text message when your order has shipped. 

Once your package has reached your nearest pickup point set, the postal office will contact you via text message.

​

We also contact you if you have any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

​

If you need any special request/assistance with your order, please contact us by e-mail (info@momentumgiftshop.fi) or write a message in the field " Add Note" before checkout. We will not be able to make changes to your order after it has shipped.

​

Please review and ensure that you entered the correct address.

​

  • Hand-delivery to the Helsinki area


All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. 

Deliveries are to be made from Monday to Friday between the hours of 7 am to 12 pm.

You will receive a notification via text message when your order is available for delivery.

​

If you need any special request/assistance with your order, please contact us by e-mail (info@momentumgiftshop.fi) or write a message in the field " Add Note" before checkout.

​

Please review and ensure that you entered the correct address.

​

​

​

Return & Refund Policy

For damaged products, simply return them with their included accessories and packaging along with the original receipt (or gift receipt) within 10 days of the date you receive the product, and we will exchange it or offer a refund using the transfer bank payment method.


After your product arrives back to us,  we will process the refund within one week at the latest

​

For more information or any question, please, contact us and we will answer you as soon as possible: info@momentumgiftshop.fi

 

  • PayPal

  • Klarna

  • Offline payment according to our instructions.

After we receive your order in our system, the invoice will be sent to you by email.

The products will be delivered within 2 to 5 business days after the bank's payment confirmation has arrived. 

You will receive another notification via text message when your order is ready for delivery!

​

Payment
bottom of page